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Warranty Information

"Obviously we prefer our customers to deal direct with our vendors on return issues where possible. This is purely to reduce the turnaround time of the replacement back to you. If you prefer to return back to GSS-direct then please Click here to inform us about a return, giving us a detailed full description of the problem."
 

Terminology used below

RTB:-   return to base (GSS-direct)  RMA:-  return Merchandise Authorization     DOA:-  dead on arrival

AMD:
Standard warranty is 1 year RTB. All CPU's that GSS-direct supply come with a tracking label to validate the warranty. If no label is present the CPU will be returned. Click here to inform us about a return.

AMW:
Warranty period – all 3 years on site (collection from you) for all monitors
Customer must contact AMW by phone – 0871 231 3043
UK on site swop – 30 day DOA period (swop for new) and thereafter up to three years swop for same age or newer (for off shore (Ireland/Isle of Man etc.) it is RTB)  
For technical support please call 0871 231 3043
AMW will not give cash refund under any circumstance.

ABIT

2 Years warranty on all motherboards,  one year is held with GSS-direct and the second year is held with Universal ABIT DIRECT. Please contact Universal ABIT on the below details.

 Swee-Chong Lee - s.c.lee@u-abit.eu 

RMA Europe service center  Universal ABIT NL B.V. , Jan van Riebeeckweg 15, 5928 LG Venlo, The Netherlands
TEL : +31 - 77 320 4428

 APC (UPS):
Warranty is held with APC direct, contact them on 0800 2799254.

Belkin:
Warranty is held with Belkin direct; Please contact them on – 08456077787 

 

BT:
Warranty is 1 year RTB with us for replacements. Please click here to inform us about a return.

Bullguard:
Bullguard Software is sold on a non returnable basis. Any problems will be dealt with by Bullguard directly. Please contact them on support@bullguard.com. You will be contacted within 1 hour after submitting your email.

CISCO:
Standard warranty is 90 days.  Different products may have longer but this will be stated on our sales order. Phone numbers for support can be found on support literature supplied with product or at www.cisco.com.  Click here to inform us about a return.

Warranty Repairs: Faulty products will be repaired or replaced in line with the manufacturer’s valid warranty. RMA  number is only valid for 10 days from date of issue.

Non-warranty repairs: The customer must initially apply for a repair price quotation from our workshop. A Purchase Order must then be raised and returned along with a completed copy of the form for the repair to commence. Time scales quoted will be met wherever possible, but cannot be guaranteed.

Carriage costs and liability
The customer will be responsible for any carriage cost incurred in returning the faulty goods. The customer will also be responsible for any shortages or damages to the goods when in transit.

Extra charges
Cisco reserves the right to raise a "no fault found charge" of up to £100 + VAT where applicable, to cover time and carriage costs incurred.
Cisco reserves the right to charge a "restocking fee" of up to 25% of the invoice value for goods returned for credit which are not faulty.

DFI:
DFI offers a 2 year warranty.
The first year is held directly with GSS-direct, the second year with DFI.  –  click here to inform us about a return. Please ensure when sending motherboard's back you only send the board back and not any extra components.
For RMAs during the second year, customers must email marisa@dfi.com.tw or contact DFI directly on;
Diamond Flower Information (NL) B.V.
Shannonweg 11, 3197LG Rotterdam/ Botlek, NL
T: +31 10 296 1846
F: +31 10 296 1849


D-link:
Home Product Support (Wireless/Broadband) - 0871 873 3000
Business Class Products (Mgt Switches, Smart Switches, Firewalls) - 0871 873 0909
Warranty varies with product
For RMA Enquiries - 0871 873 3000 option 3

Edge 10:
3 year warranty on all units.
If there is a problem within 30 days Edge 10 will issue a new unit, after 30 days a replacement unit of the same age or newer will be issued.
Please contact the Edge 10 warranty centre ‘RepairTech’ on 0871 855 0111
Call before 1pm for a 24 hour turn around. For calls made after 1pm please expect a 48 hour turn around.

Energy Sistem/Sonytec:
3 year warranty on all products
Phone direct on +34 965 831 058
For technical support please email akram@energysistem.com or Ricardo.martinez@energysistem.com
Soyntec/Energy Systems will not give a cash refund under any circumstance.

 

Epson:Warranty is direct with Epson. 
Phone direct on 0870 163 7766

Foxconn:
Warranty for motherboards is 1 year RTB followed by a further 2 years direct with manufacturer.
Please click here to inform us about a return. Please ensure when sending motherboards back you only send the board back and not any extra components. GSS-direct aim to send all replacement products out within 10 days of receipt of your RMA.

Gainward VGA Products:
GSS-direct offers a 3 year RTB warranty on both GAINWARD ATI and NVIDIA products.  If a replacement is no longer available then a credit will be offered at current market pricing. Please return all faulty cards back to GSS-direct.   


Gigabyte:
Gigabyte warranty is 3 years ,1 year RTB followed by 2 year return to Gigabyte. Please note Gigabyte have a UK RMA department and now offer a speed service, enabling the customers to return directly for up to 3 years from purchasing. Being by far the largest UK distributor for Gigabyte products, we demand the best possible service from Gigabyte to our customers. If you would like to use the direct RMA service please email returns@gbt-tech.co.uk or call 01908 362700. If returning to GSS-direct please ensure when sending motherboard's back you only send the board and not any extra components.

Hannsg:
Warranty is held direct with Hannsg. Please call Repair Tech on 0871 855 2425 / 0871 855 2424 or email www.hannsg@repairtech.co.uk.
HannsG monitor – 3 year onsite swap in 24/48 hours.
Hannspree TV – 2 year warranty (pick up, repair and return in 1 to 2 weeks).

HP:
Warranty is held direct with HP. Warranty term varies with product. please contact them on 0870 842 2339.

Intel:
Warranty for Retail CPU's is 3 year RTB for replacements. Warranty for OEM products is 1 year RTB for replacements. We must validate that it is a retail CPU before accepting the return. Go to http://processorfinder.intel.com/scripts/default.asp and type in the 5 digit number that can either be found on the CPU or it will be the last 5 digits of the Intel product code.  Click here to inform us about a return.

Kaspersky:
Kaspersky Software is sold on a non returnable basis, any problems will be dealt with by Kaspersky directly. Please contact them on +44 0871 789 1635 or support@kasperskylab.co.uk

Kingston:
Kingston Memory. Support at www.kingston.com/ukroot. Warranty term varies with product. . Click here to inform us about a return.

LG:
Warranty is held directly with LG. Warranty term varies with product .CRT monitors, customers must contact 01234 344206;  LCD (Flat screen) customers must contact 0870 0131035.

Maxtor HDD:
1 year return to base

Microsoft:
For Media replacement - http://oem.microsoft.com/script/mr/MediaReplacement.aspx
COA (Windows Product key) - http://oem.microsoft.com/script/mr/COAReplacement.aspx
No stock is returnable to GSS-direct unless it is unopened and reported within 3 days of shipping
Microsoft Open Licenses Are returnable for credit up to 10 days after they are issued.
Microsoft Retail Software Product is sold on a non returnable basis

Netgear:
Warranties range from 1 year RTB for replacements up to 5 years for certain products. The warranty is held with Netgear direct, please call 0844 875 4000 .

Product Category

Warranty Terms

Prosafe Switches

Lifetime (External PSU’s are covered for 2 years, internal PSU’s are covered for lifetime)

Prosafe Modules

5 years

Prosafe Firewalls and Wireless

Lifetime (External PSU’s are covered for 3 years, internal PSU’s are covered for lifetime)

Prosafe Antennas and Print Servers

2 Years

ReadyNas

5 years

Home Broadband modems and routers

2 years

Home Wireless Access Points, Print Servers, Power line and storage Central

2 years

Digital Media Players and Skype Phones

1 year

Network Cards and Adapters

2 years

Home Desktop Switches

3 years

Net-Lynx:
Warranty is 1 years RTB for replacements. Click here to inform us about a return.

PNY GeForce 
3 years warranty on all GeForce cards. 1 year with GSS-direct and two years direct with PNY.
Replacements will be issued and if no replacements are available a credit at market pricing will be offered.
Please return full packaging and components with all cards.


Saitek:
All products have a 2 year warranty.
Saitek will repair or replace faulty products – no refunds are given
Returns during the 1st year – please contact GSS-direct direct . Click here to inform us about a return
Returns during the 2nd year – please contact Saitek direct on 01454 451900

Samsung Optical:
1 year return to base.

Seagate:

Hard Drives have a 1 year warranty. Support at  www.seagate.com/www/en-us/support 

Serif:
Serif Software Is sold on a non returnable basis, any problems will be dealt with by Serif directly. Please contact then on (0115) 914-2000.

Soyntec/ Energy Sistem:
• 3year warranty on all products
• Phone direct on +34 965 831 058
• For technical support please email akram@energysistem.com or ricardo.martinez@entergysistem.com
• Soyntec/ Energy System will replace faulty products within one month during the three year warranty period.
• Soyntec/ Energy systems will not give a cash refund under any circumstance.

Shuttle:

Shuttle accessories are 1 year RTB for replacement

 Pre-Built XPC System warranty is still held direct with Shuttle as per the included warranty manual, please contact 08702489627

 Startech:

Product Category

Warranty Terms

Cables & Accessories

 Lifetime warranty

Cards

 Lifetime warranty

USB Hubs, Card Readers & Extenders

 1 Year warranty

Notebook Power Supplies

 1 year warranty

Drive Parts/Removable Storage

 1 year warranty

Computer Cases

 2 year warranty

Fans and Coolers

 1 year warranty

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